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Terms and Conditions

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These terms and conditions govern your use of Pet Patootie's pet services.

 

By using our services, you agree to these terms and conditions.

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  1. Service Agreement: A service agreement must be signed by the client and Pet Patootie before services can be rendered.

  2. Payment: Payment is due at the time services are rendered. We accept cash, checks, and online payments. A $15 fee will be charged for all returned checks.

  3. Cancellation Policy: If you need to cancel or reschedule a service, you must notify us at least 24 hours in advance. Failure to do so will result in a $5 fee.

  4. Pet Health and Behavior: Pets must be up to date on all vaccinations and must not have any contagious illnesses. We reserve the right to refuse service if we believe a pet's behavior is dangerous or aggressive.

  5. Liability: Pet Patootie is not responsible for any damage to the client's property or for any injuries to the pet while under our care.

  6. Transportation: Pet Patootie is authorized to transport the client's pet to the park or veterinarian if necessary and the owner agrees to this arrangement.

  7. Termination: We reserve the right to terminate services at any time if we believe the client is not following our policies or if we believe the pet's health or safety is at risk.

  8. Privacy Policy: We respect your privacy and will not share your personal information with third parties unless required by law.

  9. Social media: Pet Patootie may use pet(s) pictures for promotional purposes.

  10. Added Pets to any Pet Service is a + $5 for cats and a + $8 for dogs per service. 

  11. Pet Patootie is proud to offer in-home pet sitting and dog walking services across North Ridgeville and surrounding areas. To ensure fairness and transparency in travel-related expenses, we use a zone-based flat travel fee system for locations outside our standard service area.

Travel Zones and Fees

  • Zone 1 (0–5 miles from North Ridgeville): No additional charge

  • Zone 2 (6–10 miles from North Ridgeville): $9 flat fee per visit

  • Zone 3 (11–15 miles from North Ridgeville): $20 flat fee per visit

Travel distance is measured one-way from North Ridgeville to the client’s service location. 

Why This Fee Exists?

Travel fees help cover fuel, travel time, and vehicle wear to ensure our sitters can reliably reach clients outside our core service zone. This policy allows us to maintain high standards of care across a wider service area while keeping our pricing consistent and easy to understand.

12. Additional In-Home Consultation – $20 per extra visit (For clients needing an additional walkthrough to review pet care procedures and responsibilities. Covers drive time and in-home consultation.)

13. Changes to Terms and Conditions: We reserve the right to change these terms and conditions at any time. Changes will be posted on our website and will be effective immediately.

14. Assignment of Pet Care Providers: By booking services with Pet Patootie, you acknowledge and agree that while Lexi Lunte is the founder and may personally oversee or perform services, she may not always be the individual providing care. Pet Patootie employs a trusted team of trained and vetted pet sitters and dog walkers. Any team member may be assigned to fulfill your scheduled service, depending on availability and demand. You will be notified in advance of the name of the team member assigned to your appointment.

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