INSURANCE & BONDING
Broadened Property Damage Coverage & Bond
Insurance Bodily injury or property damage
FAQ
Streamlining Your Booking Experience: Pet Patootie Frequently Asked Questions
How do you handle key pickup/drop off?
For client's keyed entry, some utilize a secure lockbox outside their home and will provide me with the code to access the contained key. This is the best option, as the key stays at the location. I offer a key pickup/drop-off for clients who do not utilize a secure lockbox. I will keep the key for the duration of the visit (and return it when the visit ends).
Which Cities do you provide service to?
We provide services in the vicinity of Fairview Park, Westlake and North Olmsted, covering a radius of 5 miles. However, if you require services outside this area, exceptions can be made for an additional $2.00 per mile based on your desired location.
Do you do a Meet and Greet?
Yes! Once we decide that service is needed, we will schedule a Free 30-minute meet & greet at your home to get all of your questions answered, provide you with information about the service, and learn more about your pets.
Are you open on Holidays?
Yes, for services rendered on designated holidays, an additional charge of $8 will apply, or $25 for each overnight stay. Any service totaling $50 and above will automatically include the holiday fee of $25.
The specified holidays encompass New Year's Eve, New Year's Day, Easter, Memorial Day, Holiday eve before July 4th,Fourth of July, Juneteenth, Veterans Day, Martin Luther King Jr. Day, Labor Day, Thanksgiving eve, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas Day.
This extra charge is applicable to bookings scheduled on the actual holiday date, regardless of whether it's a staycation or a 12-hour visit, as services are still provided on holidays.
Weather Policy for Dog Walking Clients.
If you plan to stay home or your workplace is closed, and you need to cancel walks, please contact us at petpatootie@gmail.com or text/call 317-690-8061 by 8 a.m. In areas where our walker cannot safely reach due to poor road conditions, service won't be provided, and you'll be notified by email. If there are delays due to road issues, additional time will be counted as part of the walking session, and we'll inform you within 12 hours via email. This ensures all clients receive at least a 10-15 minute potty break during challenging weather conditions.
Am I allowed to book a service within 24 hours or less?
Visits scheduled with less than 24 hours' notice will incur a convenience charge of $10 per service for dog walking or pet-sitting. For staycations, reservations must be made at least one week in advance, or a $10 fee will apply.